Cancellation & Refund Policy

Last updated: 6 November 2026

This policy applies to all purchases made on Kundan EduHub (https://kundaneduhub.com), owned and operated by Kundan.

1. NATURE OF OUR PRODUCTS

All our products — eBooks, PDFs and online mock tests / test series — are digital products. Access is given instantly after successful payment. Because digital content cannot be "returned" once it has been accessed or downloaded, please read the product details, free sample and free demo test carefully before buying.

2. CANCELLATION

  • An order cannot be cancelled once the payment is successful and access to the product has been given.
  • If your payment is still pending, you may contact us and we will help you before access is activated.

3. WHEN A REFUND IS NOT GIVEN

No refund will be given in the following cases:

  • The eBook has been downloaded or opened, or the mock test / test series has been accessed or attempted.
  • You changed your mind after purchase or bought the product by mistake after accessing it.
  • You did not use the product within its validity period.
  • Your account was blocked for sharing, leaking or misusing our content, or for breaking our Terms & Conditions.
  • Problems caused by your own device, internet connection or browser, where the product works normally on our side.

4. WHEN A REFUND WILL BE GIVEN

We will give a full refund in these cases:

  • Duplicate payment: you were charged more than once for the same product.
  • Payment deducted but no access: money was debited from your account but the product was not delivered, and we are unable to give you access within 72 hours of your complaint.
  • Wrong or defective product: you received a product different from the one you paid for, or the file is corrupted or blank, and we are unable to replace or fix it within 7 days of your complaint.

5. HOW TO REQUEST A REFUND

  • Email us at eduhub776@gmail.com within 7 days of the payment, with:
    • Your registered name, email and mobile number
    • Order ID / Razorpay Payment ID
    • Product name and date of purchase
    • Reason for the refund (with a screenshot, if possible)
  • We will acknowledge your request within 48 hours and review it within 7 working days.

6. REFUND PROCESS & TIMELINE

  • Once a refund is approved, it will be sent to the original payment method (UPI / card / bank account / wallet) through Razorpay.
  • The amount usually reaches your account within 5–7 working days after approval. The exact time depends on your bank or payment provider.
  • Once a refund is processed, access to that product will be removed from your account.

7. FAILED OR PENDING PAYMENTS

If money was debited but the payment failed on our side, it is usually reversed automatically to your account by your bank or Razorpay within 5–7 working days. If it is not reversed, contact us with the transaction details and we will help you.

8. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available on this page.

9. CONTACT US

Kundan EduHub (Owner: Kundan)
Email: eduhub776@gmail.com
Phone / WhatsApp: 9315269524
Address: Ramabandh Bus Stand, Aurangabad, Bihar – 824101, India
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM